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Returns Policy


Returns Policy

Cancellations & Refunds

Homewares & Furniture Items

At Franka we want you to be happy with your purchase. However, we also understand that sometimes things don't work out as planned.

If you are not satisfied with your purchase, we offer a refund or exchange on full-priced homewares items, provided that they are returned within 7 days of purchase, in original condition with proof of purchase.

Furniture items ordered in from a third party supplier (e/g. Ethnicraft, Feelgood Designs, Menu, Northern Lighting) cannot be refunded or exchanged for change of mind.  Please choose carefully at time of purchase. 

Custom Made Items

Our custom-made pieces are special. They’re made just for you, to your exact specifications, from materials of your choosing. That’s why we cannot fully refund for change of mind.

A cancellation fee of 35% will be charged, and after your order has been confirmed, we require written confirmation of cancellation.

Additional cancellation fees may apply according to variables including the fabric and materials of your piece, the status of production and how far your order has progressed. Thank you for your understanding.

Sale Items 

All sale items are final, this includes all online, instore, floor stock & factory sale items.  Please note, that every piece we sell is covered by our standard structural warranty, however the fabric and leather warranty is not applicable to sale items.

Floor Stock

Floor stock pieces may have variations, marks or can show signs of wear and tear, that’s why you’ll note the reduced price of floor stock pieces. Choose carefully, because all floor stock sales are final.

Please note, that every piece we sell is covered by our standard structural warranty, however the fabric and leather warranty is not applicable to floor stock and sale items.

How to return 

Contact us at hello@franka.com.au with your order information and any images if a fault is detected. We'll respond within 48 hours to let you know if your return is approved. If it is, you can return the item in original packaging and with a receipt of purchase.  Note any delivery or shipping costs are not covered by Franka. 

Once we receive the item, we'll process the return (minus original shipping or delivery costs) and refund the funds via the original method of payment within 5-7 business days.