Franka is an online-only store, which means we don’t have a physical showroom.

However, we provide detailed product descriptions, sizing, and high-quality imagery to help you shop with confidence. Need extra help? We're always happy to answer questions.

Yes! We offer samples of finishes and fabrics where available. Just select the option you're after on the individual product page. It’s a great way to get a feel for texture and colour before committing to a full purchase. We'll deliver this to you for free.

Yes - our team is just an email or message away. We're a small, friendly group and pride ourselves on providing honest, helpful advice. Reach out via our chat system for quick questions, or via email at hello@franka.com.au

We will generally respond within a few hours during busines hours, or 24 hours over the weekends.

We operate as an online only operation at this stage, however if you are interested in road testing one of our chairs or smaller items, in some cases, we can send you the item test in your space before committing. Please reach out at hello@franka.com.au if you'd like to explore this option.

NOTE: There will be a delivery fee payable with this option, however this is fully redeemable if you move forward with a purchase.

Most of our pieces require light assembly, but nothing complex. We design with simplicity in mind, and clear instructions are always included.

We keep most items in stock and ready to ship. Orders are typically dispatched within 5 business days, but delivery times can vary depending on your location and the size of your order.

Because we work with multiple freight partners and many of our items are bulky, lead times may differ between metro and regional areas. You'll receive tracking details as soon as your order is on the move.

If you have any questions about shipping or delivery, feel free to reach out to us at orders@franka.com.au

We deliver to most locations across Australia, although some very remote or hard-to-reach areas may fall outside our standard delivery network. If shipping doesn’t seem right at checkout - or if you're placing a bulk order and would like a custom quote - please get in touch at orders@franka.com.au.

We take great care in packing, but if something isn’t right, we’ll make it right.

Please get in touch within 48 hours of delivery and our team will sort it quickly.

Yes - we work closely with interior designers, stylists, architects, and commercial clients across Australia.

If you're ordering for a project or need larger quantities, we offer trade pricing and tailored support. You can sign up for a trade account here (coming soon), or reach out to us directly at orders@franka.com.au to discuss your needs.

Yes, we’re proudly Australian-owned and run by a small, all-female team. We operate from Sydney and deliver Australia-wide.

We keep things simple and considered. Our collection is small, curated, and designed to work together. Unlike big-box retailers, we focus on timeless design, real-life durability, and a personal level of service you don’t often find online.

Absolutely. We invest in high-quality, true-to-life photography to help you shop confidently online. What you see is what you’ll receive.

We get it - sometimes things don’t work out. If your item is unused and in original packaging, we accept change-of-mind returns within 14 days.

Just reach out and we’ll guide you through the process (return shipping costs apply).

We aim to provide tracking details for all orders; however, this may vary depending on the carrier used. While most shipments include tracking, some may have limited visibility.

If you haven’t received tracking information or would like an update on your delivery, please contact us at orders@franka.com.au and our team will be happy to assist..

We understand that delivery costs can be frustrating - and we always aim to keep them as reasonable as possible.

Australia is a big country, and delivering furniture (especially bulky items) to regional and remote areas can be complex and costly. Factors like distance from major cities, limited carrier access, and item size all impact final freight pricing.

That said, we’re always looking for ways to offer value where we can. We currently offer:

✔ Free delivery when you purchase 8 or more chairs

✔ Competitive flat rates to metro areas

✔ Fast dispatch on in-stock items

If you're unsure about shipping to your area or want a custom quote, feel free to get in touch—we’re happy to help.

Franka is an online-only store, which means we don’t have a physical showroom.

However, we provide detailed product descriptions, sizing, and high-quality imagery to help you shop with confidence. Need extra help? We're always happy to answer questions.

Yes! We offer samples of finishes and fabrics where available. Just select the option you're after on the individual product page. It’s a great way to get a feel for texture and colour before
committing to a full purchase. We'll deliver this to you for free.

Yes - our team is just an email or message away. We're a small, friendly group and pride ourselves on providing honest, helpful advice. Reach out via our chat system for quick questions, or via email at hello@franka.com.au

We will generally respond within a few hours during busines hours, or 24 hours over the weekends.

We operate as an online only operation at this stage, however if you are interested in road testing one of our chairs or smaller items, in some cases, we can send you the item test in your space before committing. Please reach out at hello@franka.com.au if you'd like to explore this option.

NOTE: There will be a delivery fee payable with this option, however this is fully redeemable if you move forward with a purchase.

Some of our pieces require light assembly, but nothing complex. We design with simplicity in mind, and clear instructions are always included.

We keep most items in stock and ready to ship. Orders are typically dispatched within 2–5 business days, but delivery times can vary depending on your location and the size of your order.

Because we work with multiple freight partners and many of our items are bulky, lead times may differ between metro and regional areas. You'll receive tracking details as soon as your order is on the move.

If you have any questions about shipping or delivery, feel free to reach out to us at orders@franka.com.au.

Where do you deliver?

We deliver to most locations across Australia, although some very remote or hard-to-reach areas may fall outside our standard delivery network. If shipping doesn’t seem right at checkout - or if you're placing a bulk order and would like a custom quote - please get in touch at orders@franka.com.au.

We take great care in packing, but if something isn’t right, we’ll make it right.

Please get in touch within 48 hours of delivery and our team will sort it quickly.

Yes - we work closely with interior designers, stylists, architects, and commercial clients across Australia.

If you're ordering for a project or need larger quantities, we offer trade pricing and tailored support. You can sign up for a trade account here (coming soon), or reach out to us directly at orders@franka.com.au to discuss your needs.

Yes, we’re proudly Australian-owned and run by a small, all-female team. We operate from Sydney and deliver Australia-wide.

We keep things simple and considered. Our collection is small, curated, and designed to work together. Unlike big-box retailers, we focus on timeless design, real-life durability, and a personal level of service you don’t often find online.

Absolutely. We invest in high-quality, true-to-life photography to help you shop confidently online. What you see is what you’ll receive.

We get it - sometimes things don’t work out. If your item is unused and in original packaging, we accept change-of-mind returns within 14 days.

Just reach out and we’ll guide you through the process (return shipping costs apply).

We aim to provide tracking details for all orders; however, this may vary depending on the carrier used. While most shipments include tracking, some may have limited visibility.

If you haven’t received tracking information or would like an update on your delivery, please contact us at orders@franka.com.au and our team will be happy to assist..

We understand that delivery costs can be frustrating - and we always aim to keep them as reasonable as possible.

Australia is a big country, and delivering furniture (especially bulky items) to regional and remote areas can be complex and costly. Factors like distance from major cities, limited carrier access, and item size all impact final freight pricing.

That said, we’re always looking for ways to offer value where we can. We currently offer:

✔ Competitive flat rates to metro areas

✔ Fast dispatch on in-stock items

If you're unsure about shipping to your area or want a custom quote, feel free to get in touch—we’re happy to help.