Contact Us

We are a small team and we answer our own email. Whatever you need, one of the two addresses below will reach the right person.

Orders and general enquiries

hello@franka.com.au

Product questions, order status, delivery, stock and lead times, trade and project enquiries, or help choosing between two colourways. We aim to come back to you within 1–2 business days.

If you are still deciding, it is usually faster to order a free sample than to ask us to describe a colour — we send swatches and colour chips at no cost.

Warranty, claims and product safety

support@franka.com.au, copied to hello@franka.com.au

Please mark your email subject line WARRANTY or SAFETY, whichever applies. It routes your message correctly and gets it to the right person faster.

To help us resolve a warranty claim quickly, include:

• Your order number, or the name and email the order was placed under
• The product name and colourway
• Photographs of the issue, and of the whole piece
• When you first noticed it

Our structural warranties run from five to ten years depending on the piece, with a separate upholstery term. The exact cover for your item is on its product page under WARRANTY. All of them cover manufacturing defects under normal residential use, and none cover general wear and tear, accidental damage, misuse, commercial use, pet damage or improper care — so it is worth reading the care guide before you get in touch, in case the answer is there.

For returns and change of mind, see our returns policy.

Visiting us

Our warehouse is at 483 Balmain Rd, Lilyfield NSW 2040, with entry from Alberto St. It is open by appointment only — email hello@franka.com.au and we will arrange a time. If you are weighing up a sofa, it is worth the trip.

Business details

Franka Pty Ltd
ABN 91 661 333 142
PO Box 162, Strawberry Hills NSW 2012
Australia